Use Of Site

Medical Supplies Distributors, Inc. dba DiabeticOne ('DiabeticOne') maintains and updates DiabeticOne.com (the 'Website') as a service and information to its customers.  By using the Website you agree to:

- Without limitation or qualification, be bound by, and to comply with, these Terms and Conditions;

- Indemnify, hold harmless and defend us from any claims, damages, losses, liabilities, and all costs and expenses of defense, including but not limited to, attorneys' fees, resulting directly or indirectly from a claim by a third party that arises in connection with your use of the Website;

- That DiabeticOne may decide to terminate, without prior notice or any notice, your access to the Website or to any of its products and services should you fail to comply with these Terms and Conditions or any other guidelines and rules published by DiabeticOne;

- The information on the Website is not intended as, or shall be construed as, legal, financial, medical or expert advice of any kind;

- We may alter, suspend, or discontinue this web site in whole or in part, at any time and for any reason, without notice or cost. The web site may periodically become unavailable due to maintenance or malfunction of computer equipment or for other reasons.


Shipping & Delivery

Rates and policies for Medicare orders

Free shipping is included. Medicare patients receive a 90-day supply (based on a Doctor's Order and Medicare eligibility). DiabeticOne.com currently ships orders to street addresses (all shipping methods), P.O. boxes within the 50 United States (in allowed areas only) (standard shipping only).


Shipping Rates

Order Type Standard (3-7 business days):
First order: free, Reorder: free

Order Type 3 Day Air (3-5 business days):
First Order: $8.95, Reorder ** $8.95

* Total time = time to receive Doctor's Order + time to fill order + delivery time

**A Refill is using the same Doctor's Order from your previous order. A Renewal is DiabeticOne.com needing to obtain a new Doctor's Order from your physician periodically (every 6 months to 12 months). We encourage you to allow at least two weeks before the next order of diabetic supplies is needed to allow for order processing (renewed Doctor's Order from your physician + delivery time). This will allow DiabeticOne.com time to obtain a new Doctor's Order on your behalf, as needed.

Total Time to Receive Order *

These numbers are estimates based on the typical time it takes to process an order if DiabeticOne.com will bill Medicare on your behalf.

Note: Any Medicare order includes free shipping if the order includes a 90-day supply.

Weekend delivery
Delivery is not available on Sundays.

Alaska, Hawaii, Puerto Rico, or rural areas
Shipping to Alaska, Hawaii, Puerto Rico, or rural areas may require an additional one to three days. We recommend 3-day shipping for these delivery addresses.


Rates and policies for Self Pay orders

Free standard shipping is always included.


Shipping Rates

Delivery Type Order Processing Shipping Overall Delivery Time Cost Standard Delivery: Free

Order Processing 0-1 business day, Shipping 1-6 business days, Overall Delivery Time 2-7 business days

3-Day Delivery: $8.95
Order Processing 0-1 business day, Shipping 3 business days, Overall Delivery Time 3-4 business days

Overnight Delivery: $29.95
Order Processing 0-1 business day, Shipping 1 business day, Overall Delivery Time 1-2 business days

Rates may change

Shipping holidays

Due to carrier policies, please note that there will be no shipping on the following holidays. Be sure to allow additional time for delivery.

New Year's Day Thursday, January 1, 2009
Labor Day Monday, September 1, 2008
Martin Luther King Jr's Birthday Monday, January 19, 2009
Veterans Day Observed Tuesday, November 11, 2008
President's Day Monday, February 16, 2009
Thanksgiving Day Thursday, November 27, 2008 Friday, November 28, 2008
Memorial Day Monday, May 26, 2008
Christmas Day Thursday, December 25, 2008
Independence Day Friday, July 4, 2008
New Year's Day Thursday, January 1, 2009

Return Policy

- Please contact Customer Service at 1-877-351-2445 if you need to return a purchased item that is defective. You will receive a return authorization number and instructions. The item can be either replaced or refunded to the payer. If the product is being returned due to an error on our part, we will absorb the shipping charges in most cases. (Reference: Medicare DMEPOS Supplier Standards #15);

- Please contact Customer Service at 1-877-351-2445 should you need to return an unopened product in brand new condition purchased within 30 days. You will receive a return authorization number and instructions. Shipping cost will not be refunded;

- An opened product (even if it is taped shut after opening), used or expired cannot be accepted as a return. If we receive this type of product, we will notify you and you can have it returned at your expense;

- Since most of our products have manufacturer warranties, once Customer Service is contacted, it will be determined if a defective item will be replaced to you by a new item directly by the manufacturer or by from DiabeticOne; and

- A product return must be credited to the payer. Therefore, if Medicare paid for the order, we are required to send them the refund. If a customer paid for the order, we will credit the customer’s account.

A RETURN WILL ALWAYS NEED A PRIOR AUTHORIZATION TO BE ACCEPTED